REFUND AND RETURNS POLICY

JERSEY ZONE STORE provides buyers with the option to exchange or return products under the following conditions:

1. Timing: Requests for exchanges or returns must be initiated within 14 days of receiving the product.

2. Product Condition: The item must be returned in its original condition, without signs of wear, damage, or removed tags.

3. Wrong Item Received: If the product delivered differs from what was selected at the time of purchase.

4. Defective Items: If the product has a manufacturing defect that affects its functionality.

5. Personalization Errors: If a personalized product contains errors or defects related to the requested customization.

Important Information

PLEASE NOTE:

1. We do not accept exchanges or returns after the 14-day period, except in cases of manufacturing defects.
2. We do not accept exchanges or returns of product(s) with signs of use, damage, or broken tags, except in cases of manufacturing defects.
3. We do not accept exchanges or returns if the product does not fit the desired size. Please refer to the Size Chart available on the product page to avoid any sizing issues.
4. We do not accept exchanges or returns of personalized product(s) due to change of mind, as per applicable legislation.

Shipping Costs: All shipping costs related to exchanges or returns are the responsibility of the customer, except in cases of manufacturing defects.

To start the exchange or return process, please email us at contact@jerseyzonestore.com with the following details:

1. Your full name
2. Your order number
3. Reason for the exchange/return

Once we receive your request, our team will contact you with the next steps for processing the exchange or return.